UK Customers
We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order, including sale items.
Want to return something? No problem, all we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size, colour or item. We can’t do this without these details, so make sure the returns form is filled out and placed in your returns package.
Please note that you will have to cover the postage costs of returns yourself.
It can usually take up to 10 business days for your return to be delivered back to our warehouse, depending on which postal service you use. We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 3 business days. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 business days in the UK, depending on your bank/card issuer.
We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
International Customers
We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order, including sale items.
Want to return something? No problem, as an International customer, you can return your package using any postal service. As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your package goes missing in the mail, you’ll have proof you’ve sent it.
All we ask is that you make sure we know the order number your return relates to and your details. We can’t refund you without these details, so make sure the returns form is filled out and placed in your returns package. If you want it replaced for a different size or colour, or you want a different item, you will need to place a new order.
Please note that you will have to cover the postage costs of returns yourself.
It can usually take up to 21 business days for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see below time frames as a guide
- Ireland – 14 business days
- France, Spain, Italy, Germany – 14 business days
- US –10 business days
- Australia –10 business days
- Rest of world –21 business days
We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 3 business days. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 business days, dependent on your bank/card issuer.
We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
